Email Us At info@seliwa.com
FAQ
With years of export experience, flexible order policies, and a complete range of faucets and accessories, SELIWA is committed to helping our buyers succeed in their market. This FAQ page answers the most common questions from customers — if you need any more details, contact us we will get back to you within 24 hours.
Business & Cooperation
Who is SELIWA and what products do you supply?
SELIWA is a professional manufacturer and exporter of bathroom faucets, shower sets, bathroom accessories, and support products for people with disabilities. We serve international B2B buyers including importers, wholesalers, distributors hotels,projects and so on.
Do you work with small businesses or new importers?
Absolutely. We welcome all B2B inquiries. Our flexible MOQ and strong support make us a reliable partner for both large-scale distributors and smaller resellers.
Order & Shipping
What is your typical MOQ (Minimum Order Quantity)?
Our MOQ for most products is 100 pcs per model. For mixed models or trial orders, we offer flexible solutions.
How long does it take to receive my order?
Standard production lead time is 25 – 35 working days. Shipping time varies by destination — typically 15–35 days by sea, 3–7 days by air.
Can you handle shipment to our local port or warehouse?
Yes. We offer FOB, CIF, and DDP options. Just tell us your destination port or address.
Product & Customization
Do you offer OEM/ODM services?
Yes, we offer full OEM & ODM support including custom logos, colors, finishes, and packaging design.
Can we request product samples before placing orders?
Yes. Samples are available upon request. Sample fees are refundable upon confirmed order.
What materials are your faucets made of?
We primarily use high-quality brass and 304 stainless steel, meeting international safety and durability standards.
Pricing & Payment
How can I get your product quotation?
Please send us your inquiry via the contact form or email. We’ll send a quotation within 24 hours.
What payment terms do you accept?
We accept T/T, L/C at sight, and PayPal (for samples or small orders). For larger orders, we usually require a 30% deposit, 70% before shipment.
After-sales & Warranty
What is your warranty policy?
Our bathroom faucets and accessories come with a 3–5 year warranty depending on the model. Any product with manufacturing defects will be replaced or credited.
What should I do if I receive damaged or defective items?
Please send us photos or videos within 7 days of receiving the goods. We’ll arrange replacement or compensation as per agreement.